Delivery Policy

Last updated: 3 April 2026

1. Overview

Granite Marketing provides digital services, specifically AI workflow automation consulting and implementation. As a digital services provider, there are no physical goods to ship. This policy outlines how we deliver our services to clients.

2. Service delivery model

All engagements are project-based, with defined milestones agreed upon at the start of each project. The scope, timeline, and deliverables are confirmed before work begins.

3. Typical project phases

While every project is different, most engagements follow these phases:

  • Discovery & scoping — 1–2 business days. We review your requirements, systems, and goals to define the project scope.
  • Design & build — 4–6 weeks for a typical MVP, depending on scope and complexity. We design and develop your custom automations.
  • Testing & quality assurance — 2–3 business days. We thoroughly test all workflows to ensure they perform as expected.
  • Handover & deployment — 1–2 business days. We deploy the finished automations to your platform and walk you through everything.

4. Deliverables

Depending on the project, deliverables typically include:

  • Working automations deployed to the client's platform (n8n, Make, Zapier, or similar)
  • Project documentation covering workflow logic, configuration, and maintenance guidance
  • A training session where applicable, to ensure your team can manage and monitor the automations independently

5. Communication

Progress updates are provided at each milestone via email. Your primary point of contact throughout the project is the assigned project lead, who will keep you informed at every stage.

6. Acceptance

Deliverables are considered accepted 7 business days after handover unless the client raises issues in writing. We encourage clients to review and test deliverables promptly so that any adjustments can be made as quickly as possible.

7. Delays

If we anticipate a delay to any agreed milestone, we will notify the client within 2 business days and work with you to agree a revised timeline. We are committed to transparent communication throughout every engagement.

8. Client responsibilities

To help us maintain project timelines, clients are expected to provide timely access to required systems, feedback, and approvals. Delays in providing these may affect the overall project schedule.

9. Contact

If you have any questions about our delivery process or an ongoing project, please contact us: